Accessibility for Ontarians with Disabilities (AODA) Policy 

Statement of Organizational Commitment

The Cardy Group Inc. (“TCG”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

TCG is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Training

TCG is committed to training all staff in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities. This training will occur as soon as practicable after being hired.

In addition, we will train:

  1. a) all persons who participate in developing the organization’s policies; and
  2. b) all other persons who provide services or facilities on behalf of the organization

Training of our employees on accessibility relates to their specific roles. Training includes:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards
  • our policies related to the Customer Service Standards
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
  • how to use any equipment or devices available on-site or otherwise that may help with providing services or facilities to people with disabilities.
  • what to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.

Information and Communication

We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services in accessible formats or with communication supports: a) in a timely manner, taking into account the person’s accessibility needs due to disability; and b) at a cost that is no more than the regular cost charged to other persons.

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with: a) an explanation as to why the information or communications are unconvertible; and b) a summary of the unconvertible information or communications.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, TCG will notify customers promptly. This posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Feedback process

TCG welcomes feedback on how we provide accessible customer service. Feedback will help us identify barriers and respond to concerns. Feedback can be emailed to info@thecardygroup.com. All feedback, including complaints, will be directed to the company President and will be responded to within 5 business days.

TCG ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.